Customer support

Zendesk AI

Rankedpaid

62.8/100 · #94 overall

Zendesk AI helps customer service teams resolve requests faster with AI agents, Copilot, intelligent automation, and trusted knowledge in one platform.

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Stat lines

Product quality21.4/ 25

verified

Traction12.9/ 25

verified

Value6/ 15

verified

Reliability / freshness10/ 10

verified

Bio

Pricing type	paid
Website	https://www.zendesk.com/service/ai/
HN stories (12 mo)	1
Added	2026-10-16

Division ranks

Customer support#2 of 3

Score breakdown

Component	Points	Evidence
Traction verified	12.9/25	1 HN stories linking to it (12 mo), pctl 52% in all tools
Momentum provisional	7.5/15	Needs 30 days of score history; neutral midpoint
Product quality verified	21.4/25	6/7 checklist items found on live site (checked )
Value verified	6/15	Pricing type 'paid' — manual review of pricing page 2026-10-16: Only a free trial; plans from $19/month
Reliability / freshness verified	10/10	Homepage check 2026-10-16: HTTP 200
Editor / community rating provisional	5/10	No ratings yet; neutral 5/10

Product-quality checklist

✓Docs/helphttps://support.zendesk.com/hc/en-us/

✓Pricing pagehttps://www.zendesk.com/pricing/

✓API/developershttps://www.zendesk.com/platform/

✓Privacy policyhttps://www.zendesk.com/privacy

✓Termshttps://www.zendesk.com/legal

✕Changelog/blognot found on site

✓Security/compliancehttps://www.zendesk.com/trust-center/

Data checked 2026-10-16. Think this is wrong? Dispute a score.